It means you are hiring a driver & van only and will self-load all your items in & out the van yourself without help.
It means you are hiring a 'Working Driver' & Van to help carry your load in & out the van inside your home or office.
It means you are hiring a 'Working Driver + Porter' & Van to help carry your load in & out the van inside your home or office.
It means you are hiring a Taxi Van & Driver who will assist you to self-load your items in & out the van from and to the pavement kerbside only. Diver will not be able to help carry items in or out of buildings for you.
We are able to take bookings same day but the earlier you book the better the chance of getting the exact time you require.
You will start being charged once the service provider has parked and made contact with you. Charging stops once the last item is inside the destination property.
No, our chargeable time starts when the driver arrives at your address. We will do our best to arrive within the time scale stated however, arrival times are estimated and delays are sometimes unavoidable due to traffic on the road and previous jobs where the customer has underestimated the time duration so please always allow extra time for your move in your schedule
Our fixed cost services are calculated to cover the maximum time we feel it will take to do a job and will not change regardless if the job takes longer. If you instead wish to book our hourly rate service for your job, you can do so but please bear in mind that you may end up spending more money if there are any traffic jams or other unforeseen circumstances.
No, we do not charge customers for the time it takes for the driver/service provider to come to your address or when they return to base. We only charge from the time they arrive at the service address to when they have finished unloading at the destination address.
No, we take bookings on the assumption that you want our service. However, some services require advance payment via Bank Transfer or Card.
Yes, our van can carry up to two passengers and this does not affect the cost in any way. If you order two men then only one person can travel in the van. Please be note that our chargeable service to you is to transport your load from your collection address to your delivery address. Customers that wish to come in the van with our driver to follow their load, can do so on the knowledge that this is a ‘courtesy lift’ and we are not charging for this ancillary service.
Yes, all our vans have carpet installed on the flooring to protect unboxed furniture being transported. All vans are also cleaned on a daily basis.
Yes, our driver will provide you with a receipt.
Yes, all drivers are insured to cover all the work they carry out.
Yes, for additional insurance cover please contact us or your home insurance provider.
No sorry, hourly charged jobs are subject to a two hours minimum charge.
No matter which payment method you choose to make payment with, we will always purchase Store orders in cash and give you the original receipt so your Sales Contract & Warranty for your goods still remain with the Store. We also do this in case you later want to return any of the items for a refund, you are able to receive your refund in cash and it is not instead refunded back on to a card that we have used.
You will receive an email confirmation within 24hrs with all the details regarding your booking (please check your spam inbox if nothing is received).
No, unfortunately there is no software available that recognises if you are moving within or through the congestion zone, which means £27.50 will be added to your online quote.